Who we are
Sorstain Technologies ("Sorstain", "we", "us") operates a managed repair platform in Nigeria. This policy describes how we handle personal information when you use our website, place repair orders, or communicate with us.
Information we collect
- Account details: name, email, phone number, and password (stored securely).
- Order information: item photos, repair selections, delivery addresses, and payment records.
- Communications: messages with support, WhatsApp enquiries, and order updates.
- Technical data: device type, browser, IP address, and usage logs for security and analytics.
How we use your information
- Process quotes, repairs, pickup, delivery, and payments.
- Send order status updates and service communications.
- Issue and verify digital warranties.
- Improve our platform and prevent fraud.
- Comply with legal obligations.
Sharing
We share information with vetted artisans, logistics partners, and payment processors (e.g. Paystack) only as needed to fulfil your order. We do not sell your personal data.
Data retention
We retain order and account records for as long as needed to provide services, honour warranties, and meet legal requirements. You may request deletion of your account by contacting hello@sorstain.com, subject to records we must keep by law.
Security
We use industry-standard measures to protect data in transit and at rest. No method of transmission over the internet is 100% secure; please use a strong password and keep your login credentials confidential.
Your rights
You may request access to, correction of, or deletion of your personal data where applicable under Nigerian data protection law. Contact hello@sorstain.com to exercise these rights.
Contact
Questions about this policy: hello@sorstain.com